Refund Policy

Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Gift cards and downloadable products cannot be refunded.

To complete your return, we require a receipt or proof of purchase.

We reserve the right to refuse to grant a refund or only offer partial refunds if books are returned, which in our opinion, are showing obvious signs of use.

We reserve the right to refuse to grant a refund or only offer partial refunds if any item is returned not in its original condition, is damaged or has any part missing for reasons not due to our error. Any item that is returned more than 30 days after delivery cannot be refunded.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a few days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact Paypal who process our payments, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@woollymadlydeeply.com

Shipping

To return your product, you should mail your product to:  Woolly Madly Deeply, c/o 9 Kirk Flatt, Great Urswick, Ulverston, Cumbria, LA12 0TB.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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